How can we help?

Please email support@validushealth.ai with:

• A description of the issue
• Steps to reproduce (if applicable)
• Your device model and OS version
• Screenshots or screen recordings (if helpful)

You can take a clear photo of the ingredients, front of the product, and nutrition facts through the app. Then we'll review it and add it to our database.

You can update your account information directly in the app settings. For account-related issues or if you need to change your email address, please contact support@validushealth.ai.

For subscription refunds, please contact support@validushealth.ai with your account email and reason for the refund request. Refunds are processed according to our terms of service and platform policies (App Store or Google Play).

To delete your account and all associated data, please email support@validushealth.ai from the email address associated with your account. We'll confirm and process your deletion request promptly. This action cannot be undone.

We're exploring clinician-friendly views and data exports. If you're a healthcare provider interested in using Validus with patients, please email hello@validushealth.ai to discuss early access and partnership opportunities.

If you discover a security vulnerability or suspect unauthorized access to your account, please immediately email security@validushealth.ai. Include as much detail as possible. We take security seriously and will respond promptly to all security reports.

You have the right to access, correct, delete, or export your personal data. You can also request information about how we use your data. To exercise these rights, email privacy@validushealth.ai from your account email. We'll respond within 30 days as required by GDPR and CCPA. See our Privacy Policy for more details.