A little help, when you need it.
Questions about your account, a food scan, or your next step? We are here to help.
Email support
Contact Support
For technical issues, questions about your account, or feedback, please reach out:
Email: support@validushealth.ai
General Inquiries: hello@validushealth.ai
Response Time: We typically respond within 24-48 hours during business days (Monday-Friday, 9 AM - 5 PM PST).
What to Include: When contacting support, please include your account email, device information, and a detailed description of your issue or question.
Common Questions
How do I report a bug or technical issue?
Please email support@validushealth.ai with:
- A description of the issue
- Steps to reproduce (if applicable)
- Your device model and OS version
- Screenshots or screen recordings (if helpful)
I can't find a product in the database. What should I do?
You can take a clear photo of the ingredients, front of the product, and nutrition facts through the app. Then we'll review it and add it to our database.
How do I update my account information?
You can update your account information directly in the app settings. For account-related issues or if you need to change your email address, please contact support@validushealth.ai.
How do I request a refund?
For subscription refunds, please contact support@validushealth.ai with your account email and reason for the refund request. Refunds are processed according to our terms of service and platform policies (App Store or Google Play).
How do I delete my account and data?
In the app, go to Profile and choose Delete Account. For help deleting your account and associated data, email support@validushealth.ai from the email address associated with your account. We'll confirm and process your deletion request promptly. This action cannot be undone.
I'm a healthcare professional. Can I use Validus with my clients?
You can recommend Validus to clients or discuss custom dashboards and exports built around your practice's needs. Email partners@validushealth.ai or visit Professionals.
How do I report a security issue or data breach?
If you discover a security vulnerability or suspect unauthorized access to your account, please immediately email security@validushealth.ai. Include as much detail as possible. We take security seriously and will respond promptly to all security reports.
What are my data privacy rights?
You have the right to access, correct, delete, or export your personal data. You can also request information about how we use your data. To exercise these rights, email privacy@validushealth.ai from your account email. We'll respond within 30 days as required by GDPR and CCPA. See our Privacy Policy for more details.
Legal & Compliance
Important Disclaimers
Medical Disclaimer: Validus Health provides educational information and ingredient-level food scoring based on peer-reviewed nutrition science and whole-body, root-cause scoring rules. Our app is not intended to diagnose, treat, cure, or prevent any disease. The information provided is for educational purposes only and should not be considered medical advice. Always consult with a qualified healthcare provider before making significant changes to your diet or health regimen.
Not a Substitute for Medical Care: Validus is not a replacement for professional medical advice, diagnosis, or treatment. If you have a medical emergency, call 911 or your local emergency services immediately.
Terms of Service
Review our Terms of Service to understand your rights and responsibilities when using Validus.
Privacy Policy
Learn how we collect, use, and protect your data in our Privacy Policy.
Accessibility
We're committed to accessibility. If you need accommodations, contact accessibility@validushealth.ai.
Legal & Privacy Inquiries
For legal matters, privacy requests, or compliance questions, contact legal@validushealth.ai.
Additional Resources
FAQ
Browse our full frequently asked questions for more detailed answers.
How It Works
Learn about our scoring methodology and whole-body, root-cause approach.
Get the App
Available now on iOS and Android. Download Validus Health to start scanning and scoring food today.
Press & Media
For media inquiries, contact press@validushealth.ai.
Partnerships
Interested in partnering? Email partners@validushealth.ai.
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